Frequently Asked Questions

Help Center

  1. Download and install Certify.
  2. Open Certify.
  3. Select Activate Your Account.
  4. Enter your Staff ID and select Submit.
  5. An email will be sent to you with your username and temporary password

Open Certify and sign in with the username and password sent to you in the email.

You will be asked to change your password. Change your password and select Update.

You will also be asked to verify your phone number. Enter the OTP sent to you via SMS to verify your phone.

You have now activated your Certify account.

On the sign-in page of Certify, select Activate Your Account so that Certify will send you an activation email containing your temporary password. Check that the email address (which is masked) when you select Submit matches your own.

If your email address does not match or you still do not receive any email after repeated attempts, please contact your Line HR to verify your email address in our records.

  1. Open Certify.
  2. Enter your Staff ID and password to sign in.
  3. Select Change Password.

We shall use our best endeavors to ensure that our employees, officers, partners and such other third parties mentioned above who are involved in the collection, processing and disclosure of personal information will observe and adhere to the terms of this Policy.

We also reserve the right to share your personal information as is necessary to prevent a threat to the life, health and security of an individual or corporate entity. Further, we may disclose your personal information to law enforcement agencies, government representative and our advisers, as is necessary, to investigate suspected unlawful activities including but not limited to fraud, intellectual property infringement or privacy

  1. Select Forgot Password? at the Certify sign-in page.
  2. Enter your Staff ID and select Next.
  3. An OTP will be sent to your phone. Enter the OTP and your new password to change your password.

While activating your account, you will be asked to verify your phone number by entering an OTP sent via SMS to your phone. If you did not receive the OTP, wait for the Resend OTP timer at the bottom of the screen to count down. Once it has counted down, you can select Resend OTP to resend the OTP to your phone.If you still do not receive the SMS OTP, please contact your Line HR to verify that your phone number is up-to-date in our records.

Certify Features

Users just need to register 1 account with Certify for all their login needs. Certify supports a seamless connection to multiple corporate applications from a centralised server where authentication is performed.

Universal login is secure as authentication takes place over the same domain, eliminating any cross-origin request. Certify allows users to just enter their credentials once and have those credentials automatically work across all other corporate applications.

Let Certify manage all your accounts and its access to other applications. Users can register multiple accounts under Certify, each with its own secure password.

Certify offers users the flexibility of registering a different account to login into each individual application as needed. Certify also allows users to register multiple accounts to login into the same application.

Certify’s flexible account management offers users an effortless experience just by having to choose which specific account to access their organisation’s respective suite of applications.

Certify is a web application that is platform-independent.

Users can login via any web browser or download the Certify mobile app that is compatible with multiple operating systems such as Android, iOS, and Windows.

Users can download Certify on respective app stores. Certify is also available for direct apk download. 

Users can enable fingerprint or face scanner on the Certify app. Biometric recognition can be used on all mobile devices with the Certify app downloaded.

Certify is compatible with TouchID and FaceID for iOS users.

The Certify app has a Remember Me feature that saves the Username and Password if a User chooses to enable this feature.

By opting into Remember Me, Users can eliminate the need to retype their Username and Password each time a login is required.

The Remember Me feature has the ability to save multiple accounts and passwords.

The Certify app has an Autofill feature that provides a suggestion of the user’s Username and Password.

With one-click, the Username and Password would be automatically filled in.

With the integration between the Remember Me feature and Autofill feature, Users just need to select which application they wish to login into and Certify will suggest the accounts that have access to that application. 

Single Sign-On

Single Sign-On (SSO) is an authentication and authorization method that permits users to securely access multiple corporate applications by using only a single set of login credentials of username and password.

SSO solutions can be used by anyone.

Both enterprises and smaller organisations use SSO as means to access multiple corporate applications from a single login page. SSO improves the ease of login for employees without the needs of remembering multiple usernames and passwords. 

SSO also enables login into several independent applications from a common main login screen, without the need of individually logging in into each application. 

SSO solutions can also be used at a personal level for logins into your day-to-day apps.

Having authentication without SSO would require each user to maintain multiple usernames and passwords for different applications. One common mistake of users is that they tend to reuse the same passwords multiple times or use weak passwords. Users may also keep their login credentials in unsecured places.

These poor practices increase the risk of compromised passwords which may eventually lead to compromised systems. Breached login information would further lead to an increase in the need for password resets. Without SSO, organisations may require its employees to manually log out of each application once they are done. 

Usernames and passwords are a common target of cybercriminals. Each new set of username and passwords creates another avenue for hackers to try and get access into. With Single Sign-On, the number of login times required by users are reduced while also limiting the chances of compromised credentials that threatens the system. SSO solutions drastically improves organisational security.